WHERE TO GO
We provide rides all over Blue Earth, Nicollet and Le Sueur Counties to get you where you need to go.
SCHEDULE A RIDE
Rides must be booked at least one business day in advance or up to three months in advance online or by calling (800) 560-1575.
HOW TO PAY
Passenger fares are $5 one-way. You can pay for your ride in advance or on the bus.
CANCELLATIONS
Please let TRUE Transit staff know as soon as possible, but no later than two hours before your scheduled pick-up time. Less than a two-hour notice will be recorded as a no-show. Two no-shows during one month may result in a one-month suspension from service.
WEATHER STORM CLOSINGS
TRUE Transit will not operate during dangerous weather conditions which could threaten the safety of our passengers and drivers. If the service closes, it will be announced on local radio stations and posted on our website. We will make every effort to let scheduled riders aware of the cancellation and to return passengers home who had already been transported to a destination earlier in the day by TRUE Transit.
PUBLIC TRANSPORTATION FOR ALL
VINE Faith in Action operates its programs without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes he or she has been aggrieved by an unlawful discriminatory practice under Title VI may file a complaint with VINE Faith in Action.
A Title VI complaint may be made by contacting the Transportation Manager at TRUEtransit@vinevolunteers.org or (507) 388-8783 or the Title VI Specialist at 651-366-3073.
Reasonable Modification Policy
TRUE Transit is committed to providing equal access and opportunity to individuals with disabilities in all programs, services and activities. We understand individuals with disabilities may need reasonable modifications to policies and procedures. TRUE Transit will adhere to all applicable federal and state laws, regulations and guideline with respect to providing reasonable modifications as necessary to afford equal access to programs for persons with disabilities.
Requests for Reasonable Modifications
Individuals requesting modifications shall describe the modification to service needed. Please make requests for modifications before your scheduled ride. Requests for accommodations may be made either orally or in writing by contacting the Transportation Manager at (507) 388-8783 or emailing rond@vinevolunteers.org.
Persons with limited English proficiency may contact Blue Earth County Employment Services at (507) 386-5750.
Personas con competencia limitada en inglés pueden contactar Blue Earth County Employment Services at (507) 386-5750.
Individuals who are deaf, hard of hearing, or speech disabled may call Minnesota Relay at 1-800-627-3529.
Passenger may request information in alternative accessible formats if needed by calling (507) 388-8783 or emailing truetransit@vinevolunteers.org.
ADA Complaint Procedure
All complaints of discrimination on the basis of disability will be forwarded to the Director of Transportation for prompt and objective investigation. In addition, TRUE Transit will submit all complaints received within 10 days to the MnDOT Office of Transit and Active Transportation Compliance Coordinator, at which time further investigation occurs to determine the extent of the complaint. TRUE Transit will promptly communicate its response to the complaint allegations. Documents of each complaint will be kept on file for a minimum of one year.
If you feel you have been discriminated against, please provide the following necessary information to process your complaint. If you need assistance, please call the ADA Coordinator at (507) 388-8783. Once completed, please return a signed and dated copy to TRUE Transit, 421 E. Hickory St. Mankato, MN 56001.
FAQS
We can pick you up right at your door and drop you off exactly where you need to go.
Schedules can be found online here and brochures are available at VINE, Blue Earth, Nicollet and Le Sueur County offices.
Anyone can ride on TRUE Transit. Kids under 5 can ride with an adult for FREE!
Rides are $3 each way for in-town rides and $5 each way for out-of-town rides.
Yes, as long as it fits on your lap or under your seat.
Yes, as long as they are in a kennel, unless they are a service animal.
Yes, all our buses are mobility lift equipped.
Because we are particially funded by MnDOT, we are unable to duplicate service of other’s transit systems. Since the city of Mankato, St. Peter and Le Sueur already have transit agencies, we are unable to give rides in these communities. We can bring people into and out of these cities, but not within.
RULES FOR THE ROAD
If you have not pre-paid for your ride, have exact cash ready. Drivers cannot make change.
Please be respectful to all on board. Shoes, shirt and good personal hygiene are required. No profanity, fighting, harassment, horseplay or abuse. No eating, drinking, use of tobacco, E-Cigarettes, alcohol or drugs is permitted.
If you need to request a reasonable modification to TRUE Transit’s policies or procedures, please contact us at (507) 388-8783 or email truetransit@vinevolunteers.org.
Information about TRUE Transit is available in alternative accessible formats upon request. Please call (507) 388-8783 or email truetransit@vinevolunteers.org for assistance.
